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Strategically Addressing Customer Needs

Tier 3 Support

Get the highest level of support in a three-layered technical support model responsible for handling the most difficult or advanced problems

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Addressing Client Needs

Tiered Technical Support


Designing and developing one or more courses of action, as much of technical support as possible increases efficiency and availability while reducing incident queues.


When a user query goes up to Level 3 support, the technicians attempt to define the root cause of the problem by looking into code and designs in a lab setting. The technicians may raise the issue with the company to make changes to a product.

Client Portal

At higher tiers,portal comments continue to replace a significant portion of phone calls. Offering portal option to your customers may prompt them to seek help more quickly, which can promote the positive customer experience.


Why WorkMagic Tier 3 Support Services

Handling Advanced Problems

We offer expert product and service support. Access to the highest technical resources available for problem resolution or new feature creation

Offers in-depth solution

Tier 3 technicians attempt to duplicate problems and define root causes, using product designs, code, or specifications.

Let WorkMagic help you with Tier 3 Support Services