Strategically Addressing Customer Needs
Tier 3 Support
Get the highest level of support in a three-layered technical support model responsible for handling the most difficult or advanced problems
Addressing Client Needs
Tiered Technical Support
Automation
Designing and developing one or more courses of action, as much of technical support as possible increases efficiency and availability while reducing incident queues.
Management
When a user query goes up to Level 3 support, the technicians attempt to define the root cause of the problem by looking into code and designs in a lab setting. The technicians may raise the issue with the company to make changes to a product.
Client Portal
At higher tiers,portal comments continue to replace a significant portion of phone calls. Offering portal option to your customers may prompt them to seek help more quickly, which can promote the positive customer experience.
Management
Why WorkMagic Tier 3 Support Services
Handling Advanced Problems
We offer expert product and service support. Access to the highest technical resources available for problem resolution or new feature creation
Offers in-depth solution
Tier 3 technicians attempt to duplicate problems and define root causes, using product designs, code, or specifications.
