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Management Services

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IT Management Service

IT management services (ITMS) is a set of policies and practices for implementing, delivering and managing IT services for end users in a way that meets the stated needs of end users and the stated goals of the business.

  • Incident management
  • Problem Management
  • Change Management
  • Asset Management

ITMS Benefits

The goal of ITMS is to ensure that IT services perform in a way that meets the needs of the users and the business. It’s no surprise, then, that a rigorous ITMS approach often results in some significant business benefits:

Fast & Agile

Trauma-free response to unexpected events, new opportunities and competitive threats.

Systematic Resolution

Speedy incident resolution, reducing incidents and problems - even automatically preventing or resolving issues.


By embedding compliance into IT service design, delivery and management, ITMS can improve compliance and reduce risk.