Services Provided in Portal
Access Your Account
WorkMagic is committed to making your business technology investments successful, the portal includes easy access to training resources, a simple form to submit a support ticket, and the ability to add additional solutions for your unique needs. Be sure to bookmark this portal and return any time you need anything from your partners at WorkMagic!
Find Resources
Resource Hub. Explore and download resources and templates to help with managing adoption of WorkMagic Services within your organization.
Explore learning content, documentation, information about upcoming product releases, customer stories, and other resources for Microsoft Dynamics 365.
Support Ticket
Tell us about the problem so we can help you solve it.
Open a service request in the WorkMagic Support Portal.
Professional support incidents are supported during business hours until they’re resolved.
common questions
The WorkMagic Support Portal is based on Dynamics 365. It has a SSL Certificate which allows for portal security.
Simply go to https://support.workmagic.com and login with your 365 credentials.
Response time will be between 2 and 8 hours, depending on the severity of the incident.
Severity | Nature of issue | Response time |
|---|---|---|
Severity A | Critical business impact | 2 hours initial response time |
Severity B | Moderate business impact | 4 business hours initial response time |
Severity C | Minimum business impact | 8 business hours initial response time |
Customer proposals for product features
Onsite support
Root cause analysis
Products out of support lifecycle
Writing or review of custom code
Developer support for Office 365 add-ins, APIs, and so on, including Microsoft Graph
Security Incident Response Service
