WorkMagic Capabilities

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WorkMagic is a leader in cybersecurity, consulting, strategy and business dynamics, and artificial intelligence. The insights and quality services we deliver help build trust and confidence in the capital markets and in economies the world over.

Support Portal

Online

You can easily manage your subscriptions for Office Easy (Managed Services), Microsoft Subscriptions, and more!

remote sessions

We Solve More Remote Support Issues & Wait Less With Remote Control & Diagnostics Features.

Services Provided in Portal

Access Your Account

WorkMagic is committed to making your business technology investments successful, the portal includes easy access to training resources, a simple form to submit a support ticket, and the ability to add additional solutions for your unique needs. Be sure to bookmark this portal and return any time you need anything from your partners at WorkMagic!

Find Resources

Resource Hub. Explore and download resources and templates to help with managing adoption of WorkMagic Services within your organization.

Explore learning content, documentation, information about upcoming product releases, customer stories, and other resources for Microsoft Dynamics 365.

Support Ticket

ell us about the problem so we can help you solve it.

Open a service request in the WorkMagic Support Portal.

Professional support incidents are supported during business hours until they’re resolved.

 

common questions

The WorkMagic Support Portal is based on Dynamics 365.  It has a SSL Certificate which allows for portal security.

Simply go to https://support.workmagic.com and login with your 365 credentials.

Response time will be between 2 and 8 hours, depending on the severity of the incident.

Severity

Nature of issue

Response time

Severity A

Critical business impact

2 hours initial response time

Severity B

Moderate business impact

4 business hours initial response time

Severity C

Minimum business impact

8 business hours initial response time

 

  • Customer proposals for product features

  • Onsite support

  • Root cause analysis

  • Products out of support lifecycle

  • Writing or review of custom code

  • Developer support for Office 365 add-ins, APIs, and so on, including Microsoft Graph

  • Security Incident Response Service