Third-Party Software Support Defined

You are already familiar with the concept of third-party support — as a consumer. You may prefer a specialist (third party) to service your car in place of the dealer, and you likely call a third-party when it’s time to repair your washer, dryer, refrigerator, or home computer. They are trustworthy specialists who offer convenience and cost savings.

Third-party software support has existed for more than fifteen years. While it began with specific Oracle applications (JD Edwards, Peoplesoft, and Siebel), third-party support is now available for virtually any Oracle or SAP on-premise enterprise or infrastructure product set – including the newest release versions. Most third-party support vendors have teams of highly experienced engineers from consultancies, integrators, customers or the software vendors themselves.