Support

Support

We are a collection of amazing people striving to help you.​

Our support packages are designed to deal with the problems that arise with your network. We will quickly diagnose and repair most faults through telephone, remotely or onsite. We get your network up and running in the shortest time possible. Should an onsite visit be required, an engineer will be dispatched at your priority. Most support issues however can be prevented with a little maintenance, catching potential problems before the happen.

Microsoft Support

Dedicated Teams

Support Portal

Touchless Support

Training

Vendor Escalation

FAQ

Most Frequent Questions and Answers

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

Yes, you need a WorkMagic paid support plan to receive one-on-one technical support. More information about the existing support plans talk to your WorkMagic account manager.

First check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti virus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.

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