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Companies can purchase a Microsoft 365 subscription direct with GoDaddy along with their primary domain. When this occurs, GoDaddy "federates" this domain and tenant, making it unable to transfer under the Microsoft CSP program. Moving and defederating this account has been a major pain point and it has often involved talking to GoDaddy support for many hours. In calling them to defederate the domain, they would delete all user accounts and data, so you had to make sure you had migrated the email to a new 365 tenant first before performing this cutover. Once they released the domain, it was often a scramble to get this set back up in the new 365 tenant to avoid downtime as much as possible.

When a user sets up a 365 account directly with GoDaddy, they set up the initial user as an “admin” user but this user is redirected to the GoDaddy portal when trying to access the admin tab when going to Office.com. For this reason, we need to gain access to the true Global Admin so that we can perform the necessary powershell scripts to defederate the tenant.

1. Login to Portal.Azure.com with the admin user that was set up when the account was first created and click on the 3 lines in the top left corner


2. Click on Azure Active Directory. Then click on Users when the new tabs open up


3. Here you should see a user label with admin@.onmicrosoft.com

Once you have copied the temporary password, place it in a notepad and open an incognito window in the browser. In the browser, go to office.com and sign in with that username and temporary password. Establish a new password. With this completed, you now have a user that can run the necessary powershell commands in the future steps.