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Frequently Asked Questions

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

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Our hours are from 9:00 a.m. to 5:00 p.m.

No. Four basic levels of antivirus products exist: free, paid antivirus, suites, and \”premium\” suites. As you move up the ladder from free antivirus to premium suites, you typically get more features, such as identity theft protection, firewalls, parental controls, and system performance tools.Free antivirus software usually provides a bare minimum level of protection. It will scan for malware, and often can perform automatic scans, too.

Typical response time is 15 minutes

We support Microsoft, HPE, Sophos

A managed services contract is a service level agreement (SLA) between a managed services provider (MSP) and its client that outlines both parties’ responsibilities, including which services the MSP will provide, minimum response time and liability protection for the MSP. The contract also specifies the payment structure.

Your fixed monthly fee will be based on services you’ll receive and the size and complexity of your environment. If you’re making the move from “break/fix” to managed IT services, start by calculating your current annual IT costs. Include fees to an outside provider, hours inside staff spends on IT, and hardware and software expenses.

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Check out our In-App Help, Blog, and Youtube Channel. You can also email our support team at info@workmagic.com.

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