to help you GET in touch technical frequently asked questions

FAQ

Most frequent questions and answers

A managed service provider (MSP) is a company that remotely manages a customer’s IT infrastructure and/or end-user systems, typically on a proactive basis and under a subscription model.

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Get answers to your technical questions in the WorkMagic Portal, a community support channel where you can learn, connect, and exchange ideas with WorkMagic engineers.

 Yes, you need a WorkMagic paid support plan to receive one-on-one technical support. More information about the existing support plans talk to your WorkMagic account manager.

First check the computer’s power cord to make sure it is completely plugged into the wall socket. If you are using a plug strip, make sure it is completely plugged into the wall socket and that the power switch on the plug strip is turned on. Some plug strips also have a built in circuit breaker which usually looks like a black or red button near the power switch. Press the button to reset it and see if that solves the problem.

If you are running Microsoft Windows 7, Windows 10, or a later version of Microsoft Windows, you are eligible to update Microsoft Windows, and in some cases, your computer hardware with the latest drivers through Microsoft’s update site, visit http://windowsupdate.microsoft.com. In most cases your computer should be set to automatically update when a new update becomes available.

A computer virus is a software program that has been intentionally created to cause a user grief, spread to other computers, or destroy data on an individual’s computer. To help prevent a computer from becoming infected by a virus, software developers have developed anti virus programs that stay active on the computer helping to protect it. It is important to realize that many computers do not come pre-loaded with these already installed and that if computers do come with these programs, the programs may expire within 90 days.

Microsoft Internet Explorer users can go to ‘Tools’ (or the little cog icon in the top left), then go to ‘Safety’ and choose ‘Delete browsing history…’, you can then choose to delete your Internet cookies. In Google Chrome, go to ‘More Tools’ and choose ‘Clear browsing data…’. Firefox users can go to ‘History’, then choose ‘Clear recent history…’.

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